Mine was fun, relaxed and boozy - everything the festive season should be. Sam's was utter chaos and if I'd have had to face the same situation... well - I don't think I'd have made it through to see the New Year.
Sam is a duty manager at a hotel on the outskirts of Bristol. She'd been landed with a hefty Christmas day shift: the only member of staff on duty all day, she had around 40 residents to look after until the night staff took over at 11pm.
40 residents might have been daunting enough if something went wrong and you had no backup. But my jaw dropped when Sam unravelled her story of the day from hell - when she realised half the residents were Irish gypsies, who had managed to smuggle in a rabble of friends to stay and party in their rooms.
They were drunk by 10 am in the morning. Stealing things and causing trouble in the corridors by midday. Sam had to try and control them, as well as assuring the other residents that she'd evict them before dark. The gypsies would not adhere to her pleas for them to leave the building, so she called the police. She didn't want to - worrying that it would upset the local bobbies special day. She couldn't call her boss as she was equally anxious about spoiling his special day with the family. She was well and truly alone in her fight to restore peace at the hotel.
Sam knew she had every right to evict them - the incriminating footage was safely stored on CCTV, but the sheer power in their numbers and audacious behaviour rendered her rather useless. The gypsies were teasing her, picking her up, ignoring every remonstration.
Sam called the police. She hoped the theft element of their behaviour would be enough alone for them to help her. Two officers arrived. They were not very helpful. Sam stated her case, detailing all the offenses. They remained fairly nonchalant, uncommitted.
It wasn't until one of the gypsies made a racist comment to the black officer, that they stirred into gear and began evicting the gypsies and all their messy entourage.
As if that wasn't enough, Sam then had to stay on an extra hour or so to explain the situation to the night staff and get everything settled and tidied to resume service.
The only thing that saved Sam from breakdown was the words of commendation from the non-gypsy residents who witnessed some of the ordeal and saluted her brave fight to regain power.
Bravo Sam!
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